Refund policy

Return Options

U.S. Orders:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, and in its original packaging.

To start a return, please contact us at liv.auratj@gmail.com.
If your return is accepted, we'll send you a prepaid return shipping label.
Items sent back without first requesting a return will not be accepted.

International Orders:
Please request your return within 14 days of receiving your order. You may choose either store credit or a refund to the original payment method.
Buyers are responsible for return shipping.

Returned jewelry must meet these conditions:
- Unworn, with no signs of use (including perfume, marks, or scents)
- All original packaging included

Returns will be processed within 1–2 weeks after we receive your package. You'll receive a confirmation email once your return has been reviewed.

Damages & Issues

Please inspect your order upon arrival and contact us right away if the item is defective, damaged, or if you received the wrong item. We'll review the issue and make it right.

Exchange Options

If you would like to request an exchange, please contact us at liv.auratj@gmail.com within 14 days of receiving your order.
Exchanges are free of charge and subject to item availability.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

Once we've received and inspected your return, we'll notify you if your refund is approved.
If approved, you'll be refunded to your original payment method within 10 business days.

Please note:
- It may take additional time for your bank or credit card company to process and post the refund.
- If it's been more than 15 business days since your refund was approved and you haven't received it, please contact us at liv.auratj@gmail.com.

You can always contact us with any return questions at liv.auratj@gmail.com.